Returns & Exchange Policy
If you are not completely satisfied with your purchase, please contact us within 30 days of receipt of the item per your item’s tracking number delivery confirmation and request a return authorization number. Merchandise may be returned by mail within 30 days of purchase when accompanied by the return authorization number, original packing slip, and all original packaging.
We cannot accept returns without prior authorization. Items sent back without the return authorization number will be returned to the customer at the customer’s expense.
A return authorization number may be obtained by emailing Info@MadAboutGardening.com . Please write the return authorization number on the packing slip.
Refunds will be processed back to the original form of payment.
Please inspect your package upon arrival for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Info@MadAboutGardening.com. A customer service representative will be happy to help you.
MadAboutGardening.com offers free standard shipping (known as Best Rate) within the United States for ALL online purchases unless expedited shipping is chosen during checkout. We cannot ship internationally at this time.
PROCESSING AND TRANSIT TIMES
We ship from our warehouse in Washington State, USA and use USPS, or FedEx shipping based on the best combination of cost and transit time for the chosen shipping method. Except for legal holidays, FedEx services will deliver Monday through Friday while the USPS will deliver Monday through Saturday.
We ship promptly! In stock items are usually shipped within 3 business days. Orders containing back ordered items will ship when complete. We will contact you by email if the delay will be more than a few days. Please check your email for order updates.
At MadAboutGardening.com, we will only collect your information when you make a purchase or register on our web site. When ordering or registering you will be asked to provide at least your full name and email address; however our site can be visited anonymously. Our servers collect consumers’ domain name upon each visit in order to aggregate information on which pages are being visited. This information is used in the following ways:
- To personalize your experience
- To improve our website
- To improve customer service
- To process transactions
- To send periodic emails for order confirmation, shipping detail, product updates, news, and promotions.
We will not sell, rent, or loan customers personal information to third parties without prior written consent, unless we believe that releasing such information is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
MadAboutGardening.com is the registered trade mark of Mad About Gardening, LLC.
Under no circumstances will any returned merchandise be accepted without the prior consent of MadAboutGardening.com. By submitting an order online, you agree to these terms and conditions and are fully responsible for payment of all outstanding charges immediately. Orders will not be processed to be shipped until payment has been approved. Order processing typically takes 1-3 business days before your order is shipped, and may take longer in the case of an item listed as being out-of-stock on backorder. Upon accepting these terms and conditions, you agree to not contest any credit card charges related to, or in payment of, any of our merchandise. You are solely responsible for the accuracy of the information you provide on the order form. Errors that are a result of our oversight will be corrected in an efficient and timely manner at no extra cost to you. However, any such error does not constitute a rebate or refund of any kind. This site may produce automated search results or otherwise link to other sites on the Internet. These sites could contain material or information that some people may find inappropriate or offensive. These other sites are not under the control of MadAboutGardening.com, and you acknowledge that MadAboutGardening.com is not responsible for the legality, accuracy, decency, copyright compliance, or any other aspect of the content of these sites. The inclusion of such links does not imply an endorsement of the site by MadAboutGardening.com, or any association with its operators.
All flag designs are provided by Toland Home Garden, are the exclusive and sole property of Toland Home Garden, and are protected by federal copyright law. Each has been copyrighted and it is illegal to copy them – even if it’s only to make one for yourself. We appreciate your respect for the time and talent that goes into each design.
Any and all reproduction of any photograph, illustration, image, logotype, text or any content of this web site without the express permission of Mad About Gardening, LLC. is strictly prohibited.